Customer Service Representative

4 weeks ago


Cordova, Tennessee, United States Massage Envy Full time
Unlock Your Potential as a Customer Service Associate

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? As a Customer Service Associate at Massage Envy Cordova, you'll play a vital role in helping our clients feel their best.

Perks and Benefits
  • Competitive base pay, plus bonuses
  • Employer-paid healthcare, including medical, dental, and vision plans
  • Matching 401(k) plan
  • Paid time off for full-time employees
  • Employee Assistance Program
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • 20% off all products
Key Responsibilities
  • Provide outstanding customer service and help clients feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach
Culture and Support
  • Trained leadership that is invested in your success
  • Award programs, such as Sales Associate of the Year
  • A caring community that strives to celebrate individuality and share knowledge

If you're ready to join a growing community with experienced professionals who share your passion for delivering exceptional customer experiences, we can't wait to meet you.



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