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IT Support Specialist
2 months ago
GovCIO is seeking an IT Support Specialist to deliver onsite assistance for our federal clientele. This role may involve occasional travel for site coverage.
Key Responsibilities:
- Provide comprehensive support for all onsite IT operations.
- Collaborate with support teams, help desks, customers, and technical staff to resolve issues.
- Coordinate and execute operational and maintenance tasks for networks and servers.
- Install, troubleshoot, and maintain a wide range of products and equipment.
- Deliver technical support services, systems refresh, software integration, and operational assistance.
- Identify, analyze, and rectify product failures, managing parts ordering and replacements as necessary.
- Conduct onsite training for customer support personnel.
- Offer on-call support by identifying, researching, and resolving technical issues through the ServiceNow ticketing system.
- Engage with network services, software systems engineering, and applications development to restore services and address core problems.
- Perform routine system maintenance and analysis, including hardware configurations and equipment component management.
- Provide remote support services for telework and home users.
- Ensure user applications function effectively over VPN and/or Citrix.
- Manage user relocation requests and local onsite cabling.
- Support enterprise groups such as network and security operation centers.
- Restart network equipment as directed and replace defective components.
- Assist with asset inventory and physical inventory tasks as needed.
- Process computer equipment for disposal, ensuring compliance with disposal policies and data wiping protocols.
- Collaborate with support staff for remote troubleshooting and repairs related to video conferencing and audio/video operations.
- Assist in setting up presentation devices and video conferencing units.
- Support pre/post application releases.
Qualifications:
- Minimum of 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service environment.
- Certification in Microsoft Operating Systems.
- Familiarity with SCCM for remote resolution and software installation.
- CompTIA Network+, A+, Server+, and Security+ certifications are preferred.
Company Overview:
GovCIO is a dynamic team dedicated to transforming government IT. We strive to make a positive impact by delivering innovative IT services and solutions that enhance the operations of government agencies and their service to citizens.
We are looking for talented individuals to join us in our mission to reshape government IT and build a workforce that supports this vision. If you are ready to be part of this transformation, we encourage you to consider this opportunity.
GovCIO is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
