Client Relations Specialist

2 weeks ago


Lahaina, Hawaii, United States Hilton Grand Vacations Full time
About the Role

We are seeking a highly skilled and experienced Client Relations Specialist to join our team at Hilton Grand Vacations. As a Client Relations Specialist, you will be the primary point of contact for our clients, providing exceptional customer service and support to ensure their vacation ownership experience is nothing short of exceptional.

Key Responsibilities
  • Provide exceptional customer service and support to clients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Assist clients with making their reservations and ensuring they have all the necessary information to feel comfortable with their purchase.
  • Provide notary services for clients, presenting all necessary legal documents to complete the contract.
  • Follow up with clients to ensure they are satisfied with their vacation ownership experience and address any concerns they may have.
  • Collaborate with the sales team to improve the client experience and ensure that all open files are up-to-date.
Requirements
  • High school diploma or equivalent required; associate's degree or higher preferred.
  • Valid notary license or ability to acquire one.
  • Minimum 1 year of customer service experience, preferably in a vacation ownership or sales environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
What We Offer

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan with company match. We also offer opportunities for professional growth and development, as well as a fun and dynamic work environment.



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