Client Relations Specialist

3 days ago


Lahaina, Hawaii, United States Hilton Grand Vacations Full time
About the Role

We are seeking a highly skilled Client Relations Specialist to join our team at Hilton Grand Vacations. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and ensuring a seamless experience throughout their vacation ownership journey.

Key Responsibilities
  • Provide personalized support to clients, addressing their concerns and resolving issues in a timely and professional manner.
  • Assist clients with making their reservations, ensuring they have all the necessary information to feel comfortable with their purchase.
  • Provide Notary services for clients, presenting all legal documents and completing contracts.
  • Follow up with clients to ensure their contracts are fulfilled and they are satisfied with their vacation ownership experience.
  • Collaborate with the sales team to improve guest and owner experience, ensuring accurate updates to all open files.
  • Manage client relationships, providing quality servicing and communicating effectively with management for problem resolution.
  • Provide technical assistance and support to clients regarding product and services associated with ownership.
Requirements
  • High school diploma or equivalent required.
  • Valid Notary License or ability to acquire one.
  • Minimum 1 year of customer service experience.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Ability to calculate figures and amounts, interpret instructions, and effectively resolve customer service issues.
Preferred Qualifications
  • 1+ years of experience with Notary contract documents.
  • Timeshare/Vacation Ownership experience.
  • Real Estate License.
  • 1 year or more of administrative/clerical work experience.
  • Associate's Degree or College Diploma.
About Us

Hilton Grand Vacations is a leading vacation ownership company dedicated to helping owners and guests around the world make every vacation a memorable one. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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