Customer Service Representative

2 weeks ago


Downey, California, United States Liberty Utilities Full time
Customer Service Representative

At Liberty Utilities, we're committed to delivering exceptional customer service to our customers. As a Customer Service Representative, you'll play a key role in providing timely and effective support to our customers, resolving their inquiries and concerns related to billing, service requests, and account issues.

Key Responsibilities:
  • Manage high-volume inbound calls, efficiently addressing customer inquiries and resolving concerns related to billing, service requests, and account issues
  • Process payments, credit card transactions, and applications for new utility service, ensuring accuracy and timeliness
  • Generate and manage service orders, providing customers with updates on service requests
  • Maintain accurate records of customer interactions and transactions, ensuring a high level of attention to detail
  • Handle routine cash drawer management and balance transactions at the end of each day
  • Support both water and electric operations by addressing region-specific customer queries and service needs
  • Perform other responsibilities as requested by leadership to support overall team objectives
Requirements:
  • High school diploma or equivalent required
  • 3+ years of experience in a call center or high-volume customer service environment
  • Ability to manage a large volume of calls with professionalism, patience, and efficiency
  • Strong communication skills, both verbal and written, to interact effectively with a diverse customer base
  • Bilingual in English/Spanish a plus
  • Previous cash handling experience is a plus, demonstrating your attention to detail
  • Empathy, problem-solving skills, and a positive attitude to help create an exceptional customer service experience
  • Valid state driver's license
What We Offer:
  • Competitive pay that reflects your skills and experience
  • A comprehensive benefits package, including medical, dental, and vision coverage, a 401K plan with a 5% match, and more
  • Annual bonus and merit increase eligibility
  • Company-sponsored pension program, life insurance, and short-term and long-term disability
  • Employee Stock Purchase Program
  • Free Employee Assistance Program and Headspace account
  • 3 weeks of vacation, 5 sick days, 12 paid company holidays, and 3 paid volunteer days
  • Tuition reimbursement, professional development opportunities, and reimbursement for certification costs
  • Reward and recognition programs, service awards, a great company culture, and a collaborative and flexible work environment

Liberty Utilities is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally. We're committed to delivering clean energy and water solutions, and we're looking for talented individuals to join our team.



  • Downey, California, United States PIP, Inc. Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at PIP, Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and professional...


  • Downey, California, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job OpportunityJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our team, you will be responsible for providing exceptional customer service, taking orders, and maintaining a...


  • Downey, California, United States Kaiser Permanente Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Service Representative to join our team at Kaiser Permanente. As a Service Representative, you will be the first point of contact for our members/patients and will assist them through the registration process under minimal direct supervision.Key ResponsibilitiesProvide exceptional customer...


  • Downey, California, United States Liberty Utilities Full time

    Job Title: Customer Service RepresentativeAt Liberty Utilities, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely...


  • Downey, California, United States VANNESSA GONZALEZ INSURANCE AGENCY Full time

    Job DescriptionAt VANNESSA GONZALEZ INSURANCE AGENCY, we are seeking a highly skilled and motivated Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment.Key Responsibilities:Process customer policy change requests in a...


  • Downey, California, United States Domino's Franchise Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our customers, both in person and over the phone.Key Responsibilities:Respond to customer inquiries and resolve issues in a...


  • Downey, California, United States VANNESSA GONZALEZ INSURANCE AGENCY Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at VANNESSA GONZALEZ INSURANCE AGENCY. In this role, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring a positive experience for our clients.Key ResponsibilitiesProcess...


  • Downey, California, United States Liberty Utilities Full time

    Customer Service RepresentativeAt Liberty Utilities, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive top-notch support and service. Your primary responsibilities will include:Key Accountabilities:Manage high-volume inbound calls, efficiently...


  • Downey, California, United States VANNESSA GONZALEZ INSURANCE AGENCY Full time

    Job DescriptionWe are seeking a highly skilled and motivated Customer Service Representative to join our team at VANNESSA GONZALEZ INSURANCE AGENCY.Key Responsibilities:Process customer policy change requests in a timely and efficient manner.Verify customer contact information and update records as necessary.Answer incoming phone calls promptly and provide...


  • Downey, California, United States Champion Dodge Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Champion Dodge. As a key member of our front office staff, you will be responsible for providing exceptional customer service, handling cash transactions, and maintaining accurate records.Key Responsibilities:Receive and direct customer calls,...


  • Downey, California, United States James Perse Full time

    About James PerseJames Perse is a renowned fashion brand that has been a staple in Southern California style for over 20 years. Founded by James Perse, the company is known for its minimalist approach to luxury fashion, blending elegance and sophistication with simplicity and comfort.Our MissionAt James Perse, our mission is to provide exceptional customer...


  • Downey, California, United States SEAACA Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at SEAACA. As a key member of our Revenue and Licensing Program, you will be responsible for providing exceptional customer service to our clients, processing pet adoptions, animal licenses, and animal-related complaints, and performing various...


  • Downey, California, United States Domino's Pizza LLC Full time

    Job DescriptionAt Domino's Pizza LLC, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our customers, ensuring their orders are accurate and delivered on time.Key Responsibilities:Operate all equipment and maintain a clean and...


  • Downey, California, United States Red Label Enterprises Full time

    About Red Label EnterprisesWe are a leading marketing firm with 21 years of experience, dedicated to delivering exceptional results for our clients. Our team is passionate about connecting with others and creating meaningful change.Job SummaryWe are seeking a vibrant and energetic individual to join our team as a Customer Service Representative. As a key...


  • Downey, California, United States VANNESSA GONZALEZ-Farmers Insurance Agency Full time

    Job DescriptionVANNESSA GONZALEZ-Farmers Insurance Agency is seeking a motivated and dynamic individual to fill the role of a Full-Time Customer Service Representative. This position involves delivering exceptional customer service and support to clients, ensuring their needs are met and exceeded. The ideal candidate will possess excellent communication and...


  • Downey, California, United States Liberty Utilities Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Liberty Utilities. As a key member of our customer support team, you will play a vital role in delivering exceptional customer service by handling high-volume inbound calls, resolving customer inquiries, and addressing service requests.Key ResponsibilitiesManage...


  • Downey, California, United States PIP, Inc. Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at PIP, Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, working closely with our sales team to increase sales and customer satisfaction.Responsibilities:Provide top-notch service to...


  • Downey, California, United States Liberty Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Liberty. As a key member of our customer support team, you will play a vital role in delivering exceptional service to our customers, handling high-volume inbound calls, resolving inquiries, processing payments, and addressing service...


  • Downey, California, United States Liberty Utilities Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Liberty Utilities. As a key member of our customer service team, you will be responsible for delivering exceptional customer service to our customers, handling high-volume inbound calls, resolving inquiries, and processing payments.Key ResponsibilitiesManage...


  • Downey, California, United States Floor & Decor Holdings, Inc. Full time

    Job SummaryAs a Customer Service Representative at Floor & Decor Holdings, Inc., you will be the first and final interaction for our customers. Your primary responsibility will be to provide excellent customer service through greeting customers, checking out customers, handling product returns, performing basic cash office functions, and providing every...