Customer Service Representative
2 weeks ago
At Liberty Utilities, we're committed to delivering exceptional customer service to our customers. As a Customer Service Representative, you'll play a key role in providing timely and effective support to our customers, resolving their inquiries and concerns related to billing, service requests, and account issues.
Key Responsibilities:- Manage high-volume inbound calls, efficiently addressing customer inquiries and resolving concerns related to billing, service requests, and account issues
- Process payments, credit card transactions, and applications for new utility service, ensuring accuracy and timeliness
- Generate and manage service orders, providing customers with updates on service requests
- Maintain accurate records of customer interactions and transactions, ensuring a high level of attention to detail
- Handle routine cash drawer management and balance transactions at the end of each day
- Support both water and electric operations by addressing region-specific customer queries and service needs
- Perform other responsibilities as requested by leadership to support overall team objectives
- High school diploma or equivalent required
- 3+ years of experience in a call center or high-volume customer service environment
- Ability to manage a large volume of calls with professionalism, patience, and efficiency
- Strong communication skills, both verbal and written, to interact effectively with a diverse customer base
- Bilingual in English/Spanish a plus
- Previous cash handling experience is a plus, demonstrating your attention to detail
- Empathy, problem-solving skills, and a positive attitude to help create an exceptional customer service experience
- Valid state driver's license
- Competitive pay that reflects your skills and experience
- A comprehensive benefits package, including medical, dental, and vision coverage, a 401K plan with a 5% match, and more
- Annual bonus and merit increase eligibility
- Company-sponsored pension program, life insurance, and short-term and long-term disability
- Employee Stock Purchase Program
- Free Employee Assistance Program and Headspace account
- 3 weeks of vacation, 5 sick days, 12 paid company holidays, and 3 paid volunteer days
- Tuition reimbursement, professional development opportunities, and reimbursement for certification costs
- Reward and recognition programs, service awards, a great company culture, and a collaborative and flexible work environment
Liberty Utilities is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally. We're committed to delivering clean energy and water solutions, and we're looking for talented individuals to join our team.
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