Customer Service Representative

1 day ago


Downey, California, United States Kaiser Permanente Full time
Job Summary

We are seeking a highly skilled and customer-focused Service Representative to join our team at Kaiser Permanente. As a Service Representative, you will be the first point of contact for our members/patients and will assist them through the registration process under minimal direct supervision.

Key Responsibilities
  • Provide exceptional customer service to members/patients, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Assist members/patients through the registration process, ensuring that all necessary information is collected and processed accurately.
  • Practice proper cash handling and reconciliation processes, adhering to established Ambulatory Services guidelines.
  • Work collaboratively with other team members to ensure seamless service delivery and continuous improvement.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Basic math skills and accuracy in handling cash and reconciliations.


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