Customer Service Representative

4 weeks ago


Downey, California, United States Floor & Decor Holdings, Inc. Full time
Job Summary

As a Customer Service Representative at Floor & Decor Holdings, Inc., you will be the first and final interaction for our customers. Your primary responsibility will be to provide excellent customer service through greeting customers, checking out customers, handling product returns, performing basic cash office functions, and providing every customer with an exceptional experience.

Key Responsibilities
  • Greet every customer in a helpful and courteous manner.
  • Connect with customers, ask about their projects, recommend our products, and excite customers about their purchase.
  • Provide above and beyond customer service and exceed customer expectations.
  • Demonstrate and understand compliance of the company's safety processes.
  • Act and work in a manner consistent with the company's core values.
  • Process customers at checkout using the point of sale (POS) system.
  • Process customer refunds and exchanges according to established guidelines.
  • Open and close registers.
  • Follow established cash, check, and credit card acceptance procedures.
  • Answer the telephone according to the company guidelines.
  • Stock, tag, and display merchandise as required.
  • Be able to create price tags and merchandise signs.
Requirements
  • Must be 18 years or older.
  • Knowledge of basic math skills.
  • Customer service experience.
  • Potential travel to other stores for support.
Working Conditions
  • While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.
Physical/Sensory Requirements
  • Medium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Equal Employment Opportunity

Floor & Decor Holdings, Inc. provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits, and all other privileges, terms, and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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