Implementation Specialist

2 days ago

Alpharetta, United States ADP Full time
Job Title: Implementation Specialist

ADP is seeking an experienced Implementation Specialist to join our team. As an Implementation Specialist, you will be responsible for implementing ADP's solutions to clients, following ADP guidelines and client expectations.

Responsibilities:
  • Implement ADP's solutions to clients, following ADP guidelines and client expectations.
  • Apply industry and product knowledge to optimize system configurations and product upgrades.
  • Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness.
  • Resolve issues and provide solutions, within guidance.
  • Collaborate with various departments to load and convert client data to ADP's solutions.
  • Work within ADP's implementation methodology and timeliness using technology tools.
  • Ensure accuracy of all aspects of client setup.
  • Remain engaged with client throughout implementation, until client is successfully running ADP solutions.
  • Interact/collaborate with ADP associates in Sales and Service.
  • Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise.
  • Maintain and expand knowledge and proficiency on implementation job function, ADP products/services and implementation best practices.
Qualifications:
  • High School diploma is required.
  • 3-5 years of experience working in a Business-to-Business client service/customer service interface or systems integration environment.
  • Basic project management skills required.
Preferred Qualifications:
  • Bachelor's Degree preferred; or equivalent in education and experience.
  • Proven ability to maintain focus and work effectively with multiple demands.
  • Ability to work as part of a team to accomplish tasks.
  • Strong client relationship skills.
  • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards.
  • Must be able to recognize basic procedural issues as they arise, then escalate appropriately.
  • Ability to demonstrate learning agility and critical thinking skills.
  • The ability to learn and apply basic concepts in new situations.
  • Proficiency in the latest web technologies and working knowledge of various operating systems.
  • Excellent analytical skills and time management skills.
  • Excellent Communication skills both verbal and written.
  • Must be proficient using Microsoft Office.

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability.

Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

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