Resident Relations Representative

4 weeks ago


Cleveland, Ohio, United States Millennia Housing Management Full time
Job Summary

We are seeking a highly skilled Resident Relations Representative to join our team at Millennia Housing Management. As a key member of our staff, you will be responsible for providing exceptional customer service to our residents, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Provide timely and effective responses to resident inquiries and concerns
  • Assist with the move-in and move-out process, including processing rent collections and utility checks
  • Develop and maintain positive relationships with residents, vendors, and staff
  • Collaborate with the leasing team to achieve financial goals and improve resident retention
  • Perform community inspections to ensure aesthetics are maintained to company expectations
  • Participate in performance leasing consultant responsibilities as needed
Requirements
  • High school diploma or equivalent work experience
  • One year experience in a customer service environment preferred
  • Superior customer service skills and a desire to help people
  • Ability to handle basic accounting principles and concepts
  • Excellent written and oral communication and interpersonal skills
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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