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Customer Support Specialist

1 month ago


Beloit, Wisconsin, United States ABC Supply Co. Full time
Customer Support Specialist

ABC Supply is a leading wholesale distributor of exterior and interior building products, serving North America. We're proud to be an employee-first company, recognized for our outstanding culture and employee experience.

Job Summary

We're seeking a Customer Support Specialist to join our Beloit team. As a key member of our support team, you'll provide exceptional customer service, resolving issues efficiently and effectively.

Key Responsibilities
  • Handle routine customer service inquiries via phone, chat, and email
  • Communicate with customers, resolving issues and providing solutions
  • Research and communicate customer payment details to the proper department
  • Process customer payments and provide guidance on processes and systems
  • Additional duties as assigned
Requirements
  • 1-2 years Help Desk or Customer Service experience
  • Excellent Customer Service skills
  • Self-Motivated
  • Time Management Skills
  • Detail orientated & thorough
  • Great Organization and Research Skills
  • Experience with accepting large volumes of incoming calls and emails
Benefits
  • Health, dental, and vision coverage
  • 401(k) with generous company match
  • Employer paid employee assistance program
  • Employer paid short term and long term disability
  • Employer paid life insurance
  • Flex spending
  • Paid vacation
  • Paid sick days
  • Paid holidays

ABC Supply values diversity and encourages women, minorities, and veterans to apply.