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Customer Support Specialist
1 month ago
ABC Supply is a leading wholesale distributor of exterior and interior building products, serving North America. We're proud to be an employee-first company, recognized for our outstanding culture and employee experience.
Job SummaryWe're seeking a Customer Support Specialist to join our Beloit team. As a key member of our support team, you'll provide exceptional customer service, resolving issues efficiently and effectively.
Key Responsibilities- Handle routine customer service inquiries via phone, chat, and email
- Communicate with customers, resolving issues and providing solutions
- Research and communicate customer payment details to the proper department
- Process customer payments and provide guidance on processes and systems
- Additional duties as assigned
- 1-2 years Help Desk or Customer Service experience
- Excellent Customer Service skills
- Self-Motivated
- Time Management Skills
- Detail orientated & thorough
- Great Organization and Research Skills
- Experience with accepting large volumes of incoming calls and emails
- Health, dental, and vision coverage
- 401(k) with generous company match
- Employer paid employee assistance program
- Employer paid short term and long term disability
- Employer paid life insurance
- Flex spending
- Paid vacation
- Paid sick days
- Paid holidays
ABC Supply values diversity and encourages women, minorities, and veterans to apply.