Customer Service Advocate

4 weeks ago


Beloit, Wisconsin, United States TEKsystems Full time
Job Overview

As a Customer Service Representative with TEKsystems, you will play a vital role in resolving customer complaints and inquiries in a timely and professional manner. Your primary responsibility will be to analyze situations, determine the best course of action, and maintain accurate customer records.

This position requires excellent communication skills, both written and verbal, as you will be working with customers through various channels to provide top-notch support. You will be responsible for troubleshooting issues, providing basic support for platforms, and managing client requests.

The ideal candidate will possess a high school diploma or equivalent and 1-3 years of customer service experience, including chat or email support. You will be working in a fast-paced environment, and your ability to multitask and prioritize tasks effectively will be essential.

Training will be provided onsite for 3 weeks in Beloit, WI, after which you will work 4 days remotely and 1 day in the office.

Key Responsibilities:

  • Resolve customer complaints and inquiries in a timely and professional manner
  • Analyze situations to determine the best course of action
  • Maintain accurate customer records
  • Provide basic support for platforms and manage client requests
  • Work effectively in a fast-paced environment


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