Technical Support Specialist
2 days ago
The Technical Support Specialist is a key member of the Technical Support team at Fairbanks Morse Defense. This role requires a strong understanding of diesel engine operations, failure analysis, and technical project management. The successful candidate will provide technical support to various departments, including sales, quality, field service, customer service, and engineering.
Key Responsibilities:
• Lead customer-focused working groups related to specialty
• Support Field Service with casualty assessments and corrective action plans
• Collaborate with Quality on warranty projects, failure analyses, and technical project management
• Assist Sales with customer requests for design upgrades, component enhancements, and engine performance improvements
• Provide technical support to Customer Service with requests for part information, weights, dimensions, and obsolescence plans
• Work closely with ILS on Service Information Letters, Technical Bulletins, and Engineering Change Orders
• Communicate with Licensor on non-compliance issues related to engines built under license
• Provide general support to Fairbanks Morse Defense internal departments with engine performance analyses, SILs, and Technical Notices/Bulletins
Requirements:
• Bachelor's degree in mechanical engineering or equivalent experience
• Five years of diesel engine or equivalent experience preferred
• Excellent communication and project planning skills
• Technical report writing and presentation skills
• Strong working knowledge of Oracle preferred
• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint, as well as Adobe Acrobat
• Ability to travel up to 25% for customer field locations, Service Centers, etc.
Equal Opportunity Employer:
Fairbanks Morse Defense is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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