Technical Support Specialist
4 weeks ago
The Technical Support Specialist will be a member of the Technical Support team at Fairbanks Morse Defense. This role will provide technical support to various departments, including sales, quality, field service, customer service, and engineering. The successful candidate will have a strong understanding of diesel engines and be able to provide expert technical guidance to customers and internal stakeholders.
Key Responsibilities:
Lead customer-focused working groups related to specialty
Support Field Service with casualty assessments and corrective action plans
Support Quality with warranty projects, failure analyses, and technical project management
Support Sales with customer requests for design upgrades, component enhancements, and engine performance improvements
Support Customer Service with requests for part information, weights, dimensions, and obsolescence plans
Support ILS with maintenance plans, maintenance standards, and technical review of change packages and technical manuals
Communicate and assist our Licensor with non-compliance issues on the engines that we build under license
Requirements:
Bachelor's degree in mechanical engineering or equivalent experience
Five years of diesel engine or equivalent experience preferred
Excellent communication and project planning skills
Technical report writing and technical presentation skills
Strong working knowledge of Oracle preferred
Proficiency with Microsoft Office, including Excel, Word, and PowerPoint, as well as Adobe Acrobat
Travel required up to 25% to customer field locations, Service Centers, etc.
Equal Opportunity Employer:
Fairbanks Morse Defense is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
Apply Online:
Applicants should apply online through the provided URL link.
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