Patient Access Representative Senior
1 week ago
The Patient Access Representative Senior plays a vital role in ensuring seamless patient registration and financial transactions. This position requires a high level of expertise in patient access operations, with a focus on quality assurance, customer service, and team leadership.
Key Responsibilities- Perform comprehensive patient registration with minimal assistance, ensuring accurate and timely collection of patient information.
- Conduct registration audits to ensure compliance with government payer regulations and identify areas for process improvement.
- Develop and implement quality assurance mechanisms to ensure high-quality patient registration and financial transactions.
- Provide training and onboarding for newly hired employees, ensuring they possess the necessary skills and knowledge to perform their duties effectively.
- Collaborate with interdisciplinary teams to ensure a seamless admission and discharge process.
- Collect and confirm complete patient demographic information, including employer, financial information, emergency contact, insurance, subscriber ID, etc.
- Collect out-of-pocket liabilities from patients upfront and apply, adjust, and reconcile daily point-of-service cash reports.
- Prepare and reconcile cash deposits as necessary.
- Must have working-level knowledge of the English language, including reading, writing, and speaking English.
- Requires at least 12 months of experience as a Patient Access Representative, with a competency score of 95% or higher.
- Experience in acute hospital, surgical center, or outpatient center preferred.
- Active CHAA Certification preferred.
- Typing skills of 35-45 words per minute.
- Thorough knowledge and proficiency with MSExcel and MSWord.
This position requires a high level of professionalism, with a focus on customer service, quality assurance, and team leadership. The incumbent must be able to work in a fast-paced environment, with multiple priorities and deadlines. The position does not provide patient care.
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Patient Access Representative Senior
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