Senior Customer Service Representative

2 weeks ago


Reno, Nevada, United States Radians, Inc. Full time
Senior Customer Service Representative

Radians, Inc. is seeking an experienced Senior Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.

Key Responsibilities:

  • Answer customer calls, respond to emails, and resolve customer complaints in a timely and professional manner.
  • Provide product information, pricing, and ordering instructions to customers.
  • Collaborate with internal teams, including sales and purchasing, to resolve customer issues and improve customer satisfaction.
  • Enter customer orders, process returns, and resolve credit issues.
  • Participate in sales process, including providing product information and pricing to customers.

Requirements:

  • 3+ years of customer service experience, preferably in a safety products environment.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficient in MS Office, including Excel, Word, and Outlook.
  • Experience with P21 or Infor is a plus.

Benefits:

  • 401(k) matching
  • Dental insurance
  • Vision insurance
  • Health insurance
  • Life insurance
  • Paid time off

Radians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.



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