Patient Access Representative Senior Lead

3 weeks ago


Reno, Nevada, United States Renown Health Full time
Job Summary

The Patient Access Representative Senior is a key member of the Patient Access team, responsible for providing exceptional patient experience and ensuring seamless registration and insurance authorization processes. This role requires a high level of technical expertise, strong communication skills, and a customer-centric approach.

Key Responsibilities
  • Perform comprehensive registration with minimal assistance, ensuring accurate and timely completion of patient information and insurance authorizations.
  • Develop and implement quality assurance mechanisms to ensure compliance with government payer regulations and optimize registration practices.
  • Collaborate with Patient Access Leadership to resolve operational issues and drive departmental projects.
  • Provide training and onboarding for newly hired employees, ensuring they possess the necessary skills and knowledge to excel in their roles.
  • Conduct audits to ensure registration practices are compliant with government payer regulations and identify areas for improvement.
  • Collect and confirm complete patient demographic information, including employer, financial information, emergency contact, insurance, subscriber ID, etc.
  • Collect out-of-pocket liabilities from patients upfront and apply, adjust, and reconcile daily point-of-service cash reports.
Requirements
  • Must have working-level knowledge of the English language, including reading, writing, and speaking English.
  • Requires at least 12 months of experience as a Patient Access Representative, with a competency score of 95% or higher.
  • Active CHAA Certification preferred.
  • Thorough knowledge and proficiency with MSExcel and MSWord.
  • Experience with EPIC system preferred.
About Renown Health

Renown Health is a leading healthcare provider dedicated to delivering exceptional patient care and improving the health of our community. We are committed to fostering a culture of excellence, compassion, and innovation.



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