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Sales Support Specialist

2 months ago

Chicago, Illinois, United States CDW Full time

About CDW:
CDW is a premier technology solutions provider serving businesses, government entities, educational institutions, and healthcare organizations globally. Our impact is evident in the technology utilized by over 250,000 companies, ranging from innovative startups to established multinational corporations.

Position Overview:
The Sales Operations Associate plays a vital role in enhancing sales for Small Business, Public, and Corporate sectors by delivering essential administrative and operational assistance to CDW's leading sales professionals.

Key Responsibilities:
- Provide comprehensive administrative and operational support to CDW sales representatives.
- Manage order entry processes, including installations, contract additions, and bid submissions.
- Oversee web order processing and fulfill basic sales reporting requests.
- Serve as the primary contact for inquiries regarding order statuses, customer relations, and facilitate external follow-ups as necessary.
- Address customer service requests and manage return merchandise authorizations.
- Administer special pricing programs and deal registrations, such as HP Big Deal Contract and Cisco OIP.
- Ensure completion of all assigned tasks and manage bids and contracts effectively.
- Track price and freight adjustments, and oversee inbound Sales Purchase Orders.
- Follow up on estimated arrival times for back-ordered items.
- Maintain daily sales order routers and sales order manager screens.
- Provide administrative support for customer visits and undertake special projects as requested.

Qualifications:
- High school diploma or equivalent required.
- Minimum of one year of experience in Sales Support, Operations, or Customer Service.
- Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication abilities.
- Ability to adapt to changing priorities and demonstrate a strong sense of urgency.
- Capable of building strong relationships with both internal and external customers.

Preferred Qualifications:
- Associate or Bachelor's degree.
- One year of sales experience.
- Experience with SPS.

What to Expect:
At CDW, we foster a culture that values collaboration, empowerment, and professional growth. Our leadership inspires teams to achieve excellence, and we prioritize building meaningful relationships among coworkers. We believe that diverse perspectives enhance problem-solving and lead to better solutions for our clients in a rapidly evolving technological landscape.

Equal Opportunity Employer:
CDW is committed to creating a diverse environment and is proud to be an equal opportunity employer, including disability and protected veteran status.