Customer Service Representative

1 week ago


Ashburn, Virginia, United States PNC Full time
Job Description

Position Overview

PNC is committed to delivering exceptional customer experiences and fostering a culture of inclusivity and accessibility. As a Teller within our Retail Branch organization, you will play a vital role in providing personalized service, processing customer transactions, and educating customers on new banking technologies.

Key Responsibilities

  • Deliver a unique customer experience aimed at improving financial well-being and creating loyalty
  • Process a variety of customer interactions, including transactions and referrals
  • Educate customers on alternatives for managing financial transactions
  • Identify banking opportunities during customer interactions and refer as appropriate
  • Perform lobby engagement activities to connect with customers and position PNC products to meet their needs

Requirements

  • Customer-focused approach with a strong understanding of customer needs and satisfaction
  • Ability to assess and manage risks associated with business objectives and activities
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

Benefits

PNC offers a comprehensive range of benefits to support the well-being of our employees, including medical, dental, and vision coverage, 401(k) matching, and paid time off. We are committed to fostering a culture of inclusivity and accessibility, and we welcome applications from diverse candidates.



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