Customer Service Representative
1 week ago
Position Overview
PNC is committed to delivering exceptional customer experiences and fostering a culture of inclusivity and accessibility. As a Teller within our Retail Branch organization, you will play a vital role in providing personalized service, processing customer transactions, and educating customers on new banking technologies.
Key Responsibilities
- Deliver a unique customer experience aimed at improving financial well-being and creating loyalty
- Process a variety of customer interactions, including transactions and referrals
- Educate customers on alternatives for managing financial transactions
- Identify banking opportunities during customer interactions and refer as appropriate
- Perform lobby engagement activities to connect with customers and position PNC products to meet their needs
Requirements
- Customer-focused approach with a strong understanding of customer needs and satisfaction
- Ability to assess and manage risks associated with business objectives and activities
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
Benefits
PNC offers a comprehensive range of benefits to support the well-being of our employees, including medical, dental, and vision coverage, 401(k) matching, and paid time off. We are committed to fostering a culture of inclusivity and accessibility, and we welcome applications from diverse candidates.
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