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Fraud Services Investigator

2 months ago

Minneapolis Minnesota, United States MidWestOne Bank Full time
About the Role

MidWestOne Bank is seeking a highly skilled Fraud Services Investigator to join our team. As a key member of our Financial Crimes department, you will be responsible for evaluating the circumstances of suspected fraud cases, making recommendations to frontline personnel and customers, and escalating cases to management as necessary.

Key Responsibilities
  • Manage fraud cases, including contact with staff, customers, and law enforcement personnel
  • Assist staff in gathering necessary information and documentation, and assist law enforcement regarding the case
  • Work with other financial institutions during investigations
  • Lead check fraud dispute reviews and processes
  • Manage incident tickets assigned to BSA/Fraud staff and assign them accordingly
  • Manage law enforcement engagement in bank-as-fraud-victim cases
  • Oversee the review of daily fraud alerts and escalate fraud alerts to case for further investigation as applicable
  • Oversee the QAR incident alert system and assign cases accordingly
  • Coordinate research and respond to subpoenas, summons, and other law enforcement requests submitted to the bank
  • Daily review of returned deposited items and redeposited items for fraud concerns
  • Regularly monitor and follow-up on eFunds FraudFinder and Sentry Service Alerts
  • Track and monitor restitution payments
  • Review Trust Checks for fraud
  • Assist with Fraud Prevention training for bank staff
  • In conjunction with AML Fraud Services Manager, monitor and enforce Fraud policies and procedures
  • Coordinates with BSA Department, Legal, and other business lines, as appropriate
  • Lead and perform other assignments, projects, and duties as assigned
What We Offer
  • Competitive base compensation with additional performance-based incentives
  • Career development and continuous learning opportunities
  • Paid Time Off, Paid Holidays, Parental/Grandparent Leave, and more
  • 100% vested 401(k) Retirement Plan with company match
  • Medical, Dental, and Vision insurance
  • Flex spending plan & Health savings accounts with employer contribution
  • Student Loan Debt Reduction Program & Tuition Assistance Plan
  • Employee Stock Ownership Plan
  • Employer provided group life insurance with option to purchase additional life insurance for you and your family members
  • Employer provided long term and short term disability insurance
  • Additional Insurance options to meet your personal needs: Critical Illness and Accident insurance
  • Wellness Program
  • Free banking services and other financial services discounts
  • Take Your Dog to Work Day in June
  • Employee Rally Day- a day of celebration and recognition