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Client Relationship Specialist

2 months ago

Manhattan, Kansas, United States Landmark Bancorp Full time
Detalles del Trabajo

Ubicación del Trabajo
Manhattan Main - Manhattan, KS

Tipo de Posición
Tiempo Completo/Parcial

Nivel Educativo
Diploma de Escuela Secundaria

Rango Salarial
$24.00 por Hora

Porcentaje de Viaje
Negligible

Turno de Trabajo
Turno Diurno; sábados por la mañana rotativos

Categoría del Trabajo
Banca Minorista

Descripción

En Landmark, nos enfocamos en la Cultura, Conexión y Contribución. Aquí, construirás relaciones que van más allá de las transacciones. Trabajarás con personas que buscan mejorar cada día, y serás desafiado a crecer mientras recibes apoyo en tu desarrollo. Tendrás la oportunidad de hacer una diferencia real para nuestros clientes y nuestras comunidades.

Actualmente, estamos buscando un Especialista en Relaciones con Clientes para unirse al equipo de Landmark. Aquí están todos los detalles:

CÓMO TE CONECTARÁS

Actúas como el vínculo esencial en la entrega de la promesa de Landmark National Bank, donde cada persona comienza como cliente y se va como amigo. Conectas a los clientes con productos y servicios que apoyan el éxito tanto del cliente como del banco. Proporcionas un servicio enfocado en el cliente que va más allá de transacciones rápidas, precisas y confidenciales, incluyendo un enfoque positivo y amigable para construir relaciones con los clientes. Trabajas en un entorno donde se confía en los individuos para trabajar de manera independiente y como parte de un equipo productivo y exitoso. Modelas los valores fundamentales de Landmark National Bank y asistes en la mentoría de compañeros. Proporcionas un servicio eficiente, seguro y confidencial a los clientes, siguiendo todos los requisitos y procedimientos de cumplimiento. Te involucras en la comunidad local al asistir con actividades promocionales del banco. Promueves todos los productos y servicios del banco utilizando un formato comprobado, basándote en un conocimiento básico de todos los servicios bancarios y un conocimiento avanzado de todas las cuentas y servicios minoristas. Realizas tareas clericales para el banco.

QUIÉN ERES
  • Diploma de escuela secundaria o equivalente
  • Mantener un alto grado de discreción y confidencialidad
  • Trabajar de manera independiente dentro de un entorno de equipo
  • Orientado a los detalles y organizado
  • Habilidades avanzadas de comunicación y servicio al cliente
  • Nivel moderado de comprensión de programas básicos de computadora (Internet, Word, Excel y Outlook)
QUÉ HARÁS
  • Servir como conexión entre los clientes y Landmark National Bank, representando los productos y servicios del banco a clientes actuales y potenciales, y transmitiendo preguntas y preocupaciones de los clientes para promover el éxito mutuo.
  • Proporcionar un excelente servicio al cliente demostrando la promesa de Landmark National Bank de que cada persona comienza como cliente y se va como amigo, comenzando con saludar a todos los clientes y visitantes con una sonrisa y abordando las necesidades del cliente con información y resoluciones precisas y rápidas.
  • Desarrollar y mantener relaciones positivas con todos los clientes y tu equipo de asociados del banco.
  • Apoyar el éxito del cliente y de Landmark National Bank completando de manera rápida, precisa y confidencial la entrega de productos y servicios bancarios, incluyendo, pero no limitado a, aceptar, ingresar y cerrar solicitudes de préstamos al consumidor, abrir y mantener cuentas, entrada de datos, emisión de tarjetas de débito, restablecimiento de contraseñas de banca en línea, iniciación de transferencias y completando listas de verificación del segundo día.
  • Responsable de implementar todos los requisitos y procedimientos regulatorios.
  • Utilizar una Conversación de 7 Pasos para promover productos y servicios del banco, incluyendo juegos de roles, completar la Lista de Verificación Semanal y las Hojas de Necesidades Resueltas.
  • Participar en iniciativas culturales de Landmark National Bank y actividades de éxito del equipo, incluyendo Reuniones Diarias, liderando cuando se asigna, Reuniones Semanales de Rally y eventos de Hoopla.
  • Gestionar la mejora profesional a través de la utilización del Plan de Progreso Laboral Trimestral y cumplir consistentemente con los niveles de rendimiento Mínimo, Objetivo y Óptimo.
  • Representar bien al banco en la comunidad.
  • Realizar otras tareas y proyectos según se asignen.
CALIFICACIONES

DEMANDAS FÍSICAS
  • Las demandas físicas enumeradas a continuación son un requisito para realizar con éxito las funciones esenciales de este trabajo. Se pueden hacer adaptaciones razonables para permitir que individuos con discapacidades realicen las funciones esenciales.
  • Mientras realizas las tareas de este trabajo, el empleado debe estar frecuentemente sentado o de pie durante largos períodos, hablar y escuchar; usar las manos para tocar y agarrar objetos; y alcanzar con las manos y los brazos. El empleado debe moverse ocasionalmente por las instalaciones del banco. Se requiere la capacidad visual para ver una pantalla de computadora durante largos períodos.
  • El empleado debe levantar y/o mover ocasionalmente hasta 30 libras.
BENEFICIOS QUE TE OFRECEMOS
  • Opciones de seguro de salud grupal
  • Cuentas de ahorro para la salud
  • Cuentas de gastos flexibles
  • Seguro dental
  • Seguro de visión
  • Seguro de vida totalmente pagado
  • Incapacidad a largo plazo
  • Opciones de 401k
  • Contribución y Plan de Jubilación por Participación en Beneficios 401k
  • Programa de Tiempo Libre Pagado (PTO)
  • 11 días festivos pagados
  • Descuentos en varios servicios bancarios
  • Referencias de empleados
  • Reembolsos de bienestar
  • Plan de Ahorros Universitarios 529 por Deducción de Nómina
Una verificación de crédito y antecedentes es una parte final del proceso de contratación.

Landmark National Bank es un empleador EEO/AA/ADA/Veterano.