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Quality Assurance Specialist
1 month ago
Pawnee Mental Health Services is seeking a highly organized and detail-oriented Quality Assurance Specialist to join our team. As a key member of our Quality Management Department, you will play a critical role in ensuring high standards of care through the management of incident reports, client grievances, and adherence to quality improvement practices.
Key Responsibilities:
- Manage Pawnee's incident reporting system, gathering and reviewing incoming reports, and providing support to the Quality Director.
- Prepare for the peer review process and take preliminary actions in response to incident reports.
- Monitor compliance with corrective actions from internal incidents and audits by external bodies.
- Receive, document, and evaluate concerns and grievances expressed by clients, their family members, and other stakeholders.
- Investigate reports on provider conduct and other client concerns when assigned.
- Provide administrative and other support to the Quality Director in areas of quality management involvement.
Requirements:
- Ability to exercise discretion and confidentiality regarding sensitive and legally confidential matters.
- Strong analytical and organizational skills.
- Basic personal computer skills and experience with Microsoft Office Software.
- Strong oral and written communication skills using the English language.
- High school diploma or equivalent.
- 2-3 years of healthcare quality compliance in a CCBHC, CMHS, FQHC, or critical access hospital.
Pawnee Mental Health Services is an Equal Opportunity Employer and all applicants will receive equal and equitable consideration without regard to race, religion, color, gender, sexual orientation, age, national origin, disability, or any other status or condition protected by law.
