Customer Service Representative

1 week ago


Grimes, Iowa, United States Dupaco Credit Union Full time
Exceptional Member Experience
A career at Dupaco Credit Union is a unique opportunity to work with a diverse and caring team. As a Member Service Representative, you will play a crucial role in delivering outstanding member service by assisting members with various functions, including teller, member service, and basic lending operations. With a focus on exceeding member expectations, you will be empowered to make a positive impact and contribute to the success of the organization.

In this role, you will have the opportunity to engage members during initial interviews, connect them to suitable products and services, and provide quality service to members, potential members, and coworkers. You will also demonstrate teamwork and professionalism in all interactions and promote a professional image of the credit union.

You will need to understand the technology available to members and demonstrate how to use it, take applications for visas, process disbursements, and promote full-family membership to new and existing members. Additionally, you will be able to proficiently resolve member inquiries and help members initiate automatic payments, direct deposits, net checks, and payrolls.

We offer a competitive salary of $21.65/hr, along with a generous benefits package that includes a 401k match, monthly and annual incentives, and opportunities for growth and development.

The ideal candidate will possess excellent communication skills, financial industry/customer service experience, and the ability to provide personalized service with warmth and competence. They should be enthusiastic, dedicated, detail-oriented, and a team player, with the motivation to make an impact and contribute to the success of the organization. We are an equal opportunity employer committed to diversity and inclusion.

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