Customer Service Representative

3 weeks ago

Norfolk, Virginia, United States MediaCross Full time
Job Summary

MediaCross is seeking a highly skilled Support Specialist to join our team. As a Support Specialist, you will provide exceptional customer service and informed guidance to customers via phone and email. You will also receive and review data submitted by customers to confirm professional qualifications meet all requirements.

Responsibilities

* Provide exceptional customer service and informed guidance to customers via phone and email.
* Receive and review data submitted by customers to confirm professional qualifications meet all requirements.
* Accurately enter, update, and upload data into multiple databases.
* Professionally correspond with various departments via phone and email to ensure inquiries are resolved in a timely manner.
* Rate information request forms to assist customers in meeting minimum eligibility requirements and applying for a position in the future.
* Assist customers with navigating the pre-employment process.
* Conduct conditional offer calls with customers who have been selected for a position.
* Schedule, facilitate, and document interviews with Subject Matter Experts.
* Acquire advanced knowledge of U.S. Coast Guard requirements, maritime credentials, and various processes.

Qualifications

* Must be able to successfully undergo a government investigation in order to obtain and maintain a security clearance (Secret; Tier 3).
* Minimum High School Diploma or equivalent required.
* Associates Degree or Bachelors Degree preferred.
* Minimum two years' customer service experience required.
* Proficiency in Microsoft Outlook and Word required.
* Proficiency in Microsoft Excel preferred.
* Proficiency in working on a computer with a Microsoft operating system required.
* Professional and effective communication skills required, phone and email.
* Data entry experience preferred.
* Must be extremely detail-oriented and focused on accuracy.
* Must have the ability to multitask and effectively work within multiple databases.
* Must be able to quickly gain advanced knowledge of U.S. Coast Guard requirements, maritime credentials, and various processes.
* Adapts well to change.
* Works well in a team setting.

Benefits

* Health Insurance
* Dental Insurance
* Vision Insurance
* Life Insurance
* Short-Term and Long-Term Disability Insurance
* FSA Plan
* 401(k) Plan
* Paid Time Off
* Volunteer Time Off

MediaCross is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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