Operations Director
3 weeks ago
We are seeking an experienced Operations Manager to oversee the daily operations of our HVAC, plumbing, and electrical business. This role is pivotal in driving operational efficiency, fostering a positive work environment, and ensuring our team performs at its best.
Key Responsibilities:- Leadership & Team Development:
- Lead, mentor, and inspire a team of managers that oversee technicians, customer service representatives, and support staff.
- Foster a positive work culture that encourages professional growth and high performance.
- Identify and nurture talent within the team, providing opportunities for advancement and skill development.
- Operational Management:
- Oversee daily operations, ensuring efficient workflow and adherence to company standards and safety regulations.
- Develop and implement operational strategies to improve productivity and service quality.
- Monitor and manage budgets, resources, and schedules to meet company objectives.
- Customer Satisfaction:
- Ensure exceptional customer service by maintaining high standards of quality and responsiveness.
- Address customer concerns and resolve issues promptly and effectively.
- Process Improvement:
- Analyze operational processes and performance metrics to identify areas for improvement.
- Implement best practices and innovative solutions to enhance operational efficiency and effectiveness.
- Compliance & Reporting:
- Ensure compliance with industry regulations, company policies, and safety standards.
- Prepare and present reports on operational performance, including key metrics and areas for improvement.
- Proven experience in a leadership role within HVAC/plumbing/electrical or similar technical field.
- Demonstrated ability to manage and inspire teams, with a focus on professional development and employee engagement.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- A chance to work with a leading company in the HVAC, plumbing, and electrical industry.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced leader looking for a new challenge, please submit your application.
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