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Chief Operations Officer

4 weeks ago

Lake Havasu City, Arizona, United States Hampton Inn Lake Havasu City Full time
Director of Operations Job Description

Come work with us at Hampton Inn Lake Havasu City in a dynamic and fast-paced position as a Director of Operations. The Director of Operations is responsible for running the hotel in the General Manager's absence. Key responsibilities include:

Key Responsibilities:
  • Assist department heads and managers in achieving business objectives.
  • Inspire and motivate employees to deliver exceptional guest experiences.
  • Engage with guests to ensure their needs are met and exceeded.
  • Run an efficient and profitable business by overseeing all areas of the hotel, including front office, housekeeping, breakfast, maintenance, night audit, guest satisfaction, and sales.
  • Market the hotel's quality product and services to achieve profitability goals.
  • Recruit, hire, train, and retain top talent to deliver a WOW experience to all guests.
  • Mentor and motivate hotel employees to achieve their full potential.
  • Work with departments to achieve budgets and build strong working relationships.
  • Ensure the cleanliness and safety of the hotel.
  • Create the hotel's annual budget and track performance throughout the year.
  • Produce and effectively explain the monthly financial reports.
Benefits:
  • Monthly Bonus program.
  • Health, Dental insurance and Vision Discount plans.
  • Paid Time Off (PTO) after only 60 days employment.
  • 401k plan to help you plan for your future.
  • Discounted hotel rooms.
  • A great work environment with an engaged team.