Operations Director
1 month ago
At Air Control Home Services, we are seeking an experienced Operations Director to lead and inspire our team to reach new heights. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our HVAC, plumbing, and electrical business.
Key Responsibilities:
- Lead, mentor, and inspire a team of managers that oversee technicians, customer service representatives, and support staff.
- Foster a positive work culture that encourages professional growth and high performance.
- Identify and nurture talent within the team, providing opportunities for advancement and skill development.
Operational Management:
- Oversee daily operations, ensuring efficient workflow and adherence to company standards and safety regulations.
- Develop and implement operational strategies to improve productivity and service quality.
- Monitor and manage budgets, resources, and schedules to meet company objectives.
Customer Satisfaction:
- Ensure exceptional customer service by maintaining high standards of quality and responsiveness.
- Address customer concerns and resolve issues promptly and effectively.
Process Improvement:
- Analyze operational processes and performance metrics to identify areas for improvement.
- Implement best practices and innovative solutions to enhance operational efficiency and effectiveness.
Compliance & Reporting:
- Ensure compliance with industry regulations, company policies, and safety standards.
- Prepare and present reports on operational performance, including key metrics and areas for improvement.
Qualifications:
- Proven experience in a leadership role within HVAC/plumbing/electrical or similar technical field.
- Demonstrated ability to manage and inspire teams, with a focus on professional development and employee engagement.
Skills:
- Strong leadership and interpersonal skills, with the ability to motivate and guide a diverse team.
- Excellent problem-solving abilities and a proactive approach to operational challenges.
- Solid understanding of HVAC/plumbing/electrical systems, industry standards, and safety regulations.
- Strong verbal and written communication skills a must.
- Strong computer skills including Microsoft Word, Excel, and PowerPoint a must.
Education:
- Bachelor's degree in Business Administration, Operations Management, or a related field preferred.
- Relevant certifications or training in HVAC/plumbing/electrical systems and management are a plus.
Attributes:
- A passion for fostering a positive work environment and helping team members achieve their full potential.
- Strong organizational and multitasking skills, with attention to detail.
What We Offer:
- Our top performers are among the highest paid in Mohave County.
- Company paid health and short-term disability.
- Supplemental dental, vision, life insurance, and long-term disability.
- 401k Plan with a company match.
- Paid Time Off.
- Company Paid Holidays.
- Ongoing Training.
- A family. This is last on the list because it's most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Air Control Home Services.
If you want to be part of something bigger than just a job – make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about our company by visiting https://www.aircontrolhomeservices.com/.
Equal Opportunity Employer/E-Verify Employer.
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