USA Director, Technology Operations, Digital Experience
2 weeks ago
We are seeking a highly skilled Director, Technology Operations, to lead our Connected Experiences team. As a key member of our eCommerce team, you will be responsible for developing and executing strategies to enhance the customer experience on our item pages. This role requires a strong understanding of digital experiences, technical operations, and customer-centricity.
Key Responsibilities- Lead the strategy and project execution for Walmart connected experiences, anchored in the Item page, by identifying customer and operational needs and developing and communicating plans and priorities.
- Monitor experience performance through analysis of key metrics, including operational performance metrics and web analytics.
- Ensure business and cross-functional partner needs are met by evaluating ongoing effectiveness of current plans, programs, and initiatives.
- Promote and support company policies, procedures, mission, values, and standards of ethics and integrity.
- Operate with excellence by leading key operational processes on the team, including weekly and monthly business reviews, and management of the issues and ideas intake process.
- Bachelor's degree in a related field and 8 years of related experience, or 10+ years of experience in site merchandising, content, eCommerce experience, tech operations, business consulting, corporate strategy, or related area.
- Strong understanding of digital experiences, technical operations, and customer-centricity.
- Excellent leadership, team management, relationship building, organization, planning, and communication skills.
- Ability to translate analysis and insights into actions and lead by influence.
- Master's degree in a related field.
- Experience managing cross-functional projects and relationships and working directly with executive leadership.
- Knowledge of accessibility best practices and experience implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards.
Walmart offers a competitive salary range of $110,000.00-$220,000.00, annual or quarterly performance bonuses, and additional compensation for certain positions, including stock. We also offer a comprehensive benefits package, including health benefits, financial benefits, paid time off, and more.
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Centerton, Arkansas, United States Walmart Full timeAbout the RoleThis is a full-time position based in Bentonville, Arkansas, requiring in-office presence 5 days a week.Job SummaryWe are seeking a Director, Technology Operations, Digital Experience to lead the strategy and project execution for Walmart's connected experiences, anchored in the Item page. The ideal candidate will identify customer and...
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