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Customer Service Associate

2 months ago

Portland, Oregon, United States Dogtopia Full time

Join Our Team at Dogtopia
Dogtopia, a leader in the pet care industry, is seeking enthusiastic, organized, and business-savvy individuals to serve as the initial point of contact for our clients. We are currently offering PART-TIME positions. Ideal candidates should have a passion for dogs and a proactive approach to personal development in becoming better pet advocates. Upon successful training completion, team members may even have the opportunity to bring their own dogs to work.

What We Provide:
At Dogtopia, we prioritize our team members' well-being and growth. Here’s what you can expect:

  • Every day is a chance to bring your dog to work.
  • Training in fundamental dog behavior and obedience.
  • A vibrant and engaging team atmosphere.
  • Opportunities for career advancement based on performance.
  • Access to additional certification programs.
  • Competitive pay with flexible scheduling options.
  • Development of essential skills in customer service, teamwork, and sales.
  • Benefits available for full-time employees.

Daily Responsibilities:
As a Front Desk Receptionist, your daily tasks will include:

  • Promoting daycare enrollments.
  • Conducting tours of our facility.
  • Scheduling Meet & Greet appointments via phone.
  • Following up with pet owners through calls and texts.
  • Engaging with our community on social media platforms.
  • Utilizing various software applications, including MS Office and iOS.
  • Balancing customer service with the needs of our canine coaches.
  • Maintaining cleanliness in the workspace.
  • Managing point-of-sale transactions.
  • Welcoming every visitor to Dogtopia.
  • Understanding and promoting Dogtopia's mission.
  • Embodying our core values.

Our Core Values:
As Dogtopians, we adhere to the following principles:

  • We embrace life with unconditional love.
  • We remain loyal to our team.
  • We pursue the highest safety standards.
  • We engage fully in play and work.
  • We treat every day as an exciting opportunity.

Commitment to a Clean and Safe Environment:
To ensure our furry friends are always in a secure and tidy setting, we work collaboratively to maintain high standards:

  • Keep the front desk area organized and presentable.
  • Demonstrate strong organizational skills.
  • Set an example for the team in customer service excellence.
  • Respond to inquiries from pet owners via phone and email.
  • Aim for outstanding customer feedback.
  • Foster a supportive and enjoyable team environment.

Qualifications:
To be successful in this role, candidates should possess:

  • A genuine love for dogs.
  • The ability to stand for extended periods.
  • Flexibility to work various days and hours, including weekends and holidays.
  • A commitment to part-time employment.
  • The capability to collaborate effectively in a fast-paced environment.
  • Strong customer service skills and patience.
  • The ability to multitask while assisting customers.
  • Comfort with upselling services.

Compensation:
The hourly wage for this position ranges from $16 to $17.