Lodging Operations Supervisor

2 weeks ago


Austin, Texas, United States El Cosmico Full time

Housekeeping Manager - El Cosmico

Job Category: Back of House

Job Details

Description

About our Company:

El Cosmico is a unique hospitality venture that emphasizes inspired design, community connection, and the importance of local culture. Our portfolio includes a variety of celebrated projects that reflect our commitment to creating memorable experiences.

We are seeking a candidate who possesses:

  • A High School diploma or equivalent (GED); a college degree is preferred.
  • At least five (5) years of relevant experience in the hospitality sector.
  • Proficiency in Microsoft Excel and Word.
  • Familiarity with various computer applications, including Property Management Systems.
  • Mathematical skills including addition, subtraction, multiplication, division, and basic algebra.
  • Fluency in Spanish, both written and spoken.

Key Responsibilities:

  • Develop and implement departmental objectives, budgets, policies, and procedures.
  • Manage labor costs effectively through strategic scheduling and oversight.
  • Oversee the scheduling of housekeeping and laundry staff, assigning tasks based on operational needs.
  • Train and supervise housekeeping personnel.
  • Ensure compliance with dress code policies among staff during their shifts.
  • Address and resolve guest complaints related to housekeeping services.
  • Conduct inspections of guest accommodations to ensure adherence to company standards.
  • Establish and maintain inventory management practices.
  • Monitor compliance with health and safety regulations.
  • Evaluate new products for efficiency and sustainability.
  • Coordinate equipment purchases and maintenance.
  • Identify and address operational challenges, such as theft and waste.
  • Manage personnel actions, including hiring and termination, in collaboration with management.
  • Ensure staff are well-informed of their responsibilities and adequately trained.
  • Conduct regular performance evaluations and inspections of rooms and public areas.
  • Maintain accurate employee documentation.

Compensation and Benefits:

El Cosmico offers competitive salaries and a supportive work environment that fosters creativity and individuality. We provide a comprehensive benefits package for employees working 20 hours per week or more, which includes:

  • Subsidized Medical, Dental, and Vision insurance.
  • Company-paid Life Insurance and Long-Term Disability coverage.
  • Short-Term Disability coverage.
  • Generous Paid Time Off for full-time employees.
  • Complimentary stays at El Cosmico properties for full-time staff.
  • 401k plan with company matching.
  • Employee discounts.

Core Values:

At El Cosmico, we uphold the following principles:

  • BE REAL: We treat everyone with respect and authenticity, fostering meaningful relationships.
  • CREATE MAGIC: We strive to exceed expectations in design and service, valuing every detail.
  • BE HERE NOW: We contribute to our communities, ensuring travelers leave with a sense of place.
  • EMBRACE ADVENTURE: We learn and grow from our experiences, welcoming the unexpected.
  • LOOK TOWARDS THE FUTURE: We are committed to continuous improvement and employee development.

Qualifications:

Skills:

  • Leadership: Ability to inspire and guide team members.
  • Attention to Detail: Capable of executing tasks with precision.

Motivations:

  • Flexibility: Thrives in an environment that allows for self-directed goals.
  • Impact: Driven by the opportunity to contribute to organizational success.


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