Logistics Operations Specialist

6 days ago


Redwood City, California, United States Sunrise Systems Full time

Job Summary:

Sunrise Systems is seeking a highly skilled Service Logistics Coordinator to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth execution of logistics operations.

Key Responsibilities:

  • Customer Service: Interact with customers in a fast-paced call center environment, providing timely and accurate information to address requests regarding quotations, orders, products, and services.
  • Order Processing: Process orders, quotations, and requests for service, ensuring timely and accurate fulfillment.
  • Inventory Management: Conduct and post Field Service Engineer's physical inventory results, ensuring accurate inventory levels and minimizing stockouts.
  • Reporting and Analytics: Execute daily/weekly reports on unshipped orders, KPIs, returns, drop shipments, and back-order status, providing insights to inform business decisions.
  • Communication and Collaboration: Work closely with internal departments to resolve customer inquiries and provide solutions to complex issues.
  • Process Improvement: Identify opportunities for process improvement and implement changes to enhance efficiency and effectiveness.

Requirements:

  • Experience: 2 years of experience in a heavy volume call center and customer service role.
  • Skills: Proficient in MS Office (Excel, Word, PowerPoint, and Visio), SFDC, and Oracle.
  • Physical Demands: Repetitive typing, considerable interaction on the telephone, and regular viewing of multiple computer monitors.

Additional Information:

Availability and accountability are key to success in this role. Oracle order processing experience is required. The hourly rate range for this position is between $26/hour, without benefits.



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