Customer Support Professional
3 weeks ago
Client Support Associate (Part-time/Full-time)
OverviewJackson Hewitt - DHI is seeking a highly skilled Client Support Associate to join our team. As a key member of our support staff, you will provide exceptional customer service and experience for all clients visiting our offices.
Key Responsibilities- Engage with clients in a welcoming environment
- Confirm appointments and follow up with past/potential clients
- Distribute marketing materials and keep clients engaged during wait times
- Strong interpersonal and communication skills
- Experience in a fast-paced retail environment
- Basic computer proficiency and ability to troubleshoot
- Prior customer service or sales experience preferred but not required
- Bonus based on performance ($10-$15 per hour + bonus)
- Competitive salary ($12-$18 per hour)
- Employee discounts
- Flexible schedule options
- Opportunity for advancement within the organization
- Free identity theft protection
- Corporate discount program
- Free tax preparation training and PTIN registration reimbursement
- Referral bonus opportunities
- Free continuing tax education
- Medical & Prescription benefit option (eligible after working 1,560 hours annually)
- 401k with Company Match (eligible after working the first 1,000 hours)
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