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Client Services Specialist

2 months ago

Niles, Ohio, United States Richard Stewart - State Farm Agent Full time
Job Overview

Benefits:

  • Performance-based bonuses
  • Attractive salary package
  • Generous paid time off
  • Opportunities for training and professional growth

ROLE SUMMARY:
As a valued member of Richard Stewart - State Farm Agent, you will create outstanding client interactions that contribute to the success of our insurance agency. Your meticulous attention to detail, strong customer service abilities, and genuine desire to assist others will make you an excellent candidate. You will have the opportunity to advance your career while addressing customer inquiries, collaborating with fellow agency staff, and anticipating the needs of the community you serve.


We are eager to connect with individuals who embody the customer-centric and compassionate qualities we seek in our team.


KEY RESPONSIBILITIES:

  • Build and maintain customer relationships, following up as necessary.
  • Deliver prompt, accurate, and courteous customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing issues.
  • Utilize a customer-oriented, needs-based assessment to inform clients about available insurance products.
  • Employ effective communication skills to meet customer needs while fostering business growth.

REQUIREMENTS:

  • Commitment to exceptional customer service
  • Able to connect with customers, respond to their inquiries, and foresee their requirements.
  • Strong communication skills for assisting clients and collaborating with agency personnel
  • Proactive approach to resolving issues

ADDITIONAL BENEFITS:

  • Base salary plus commission and bonuses
  • Opportunities for career advancement within the agency
  • Paid time off for vacations and personal/sick days
  • Valuable experience for career development
  • Family-friendly work environment