Client Service Specialist
2 weeks ago
Benefits:
- Performance-based bonuses
- Attractive salary package
- Generous paid time off
- Opportunities for training and professional growth
ROLE SUMMARY:
As a vital member of the Richard Stewart - State Farm Agent team, you will create outstanding client interactions that contribute to the success of our insurance agency. Your keen attention to detail, exceptional customer service abilities, and genuine desire to assist others make you a perfect candidate for this role. You will have the opportunity to advance your career while addressing customer inquiries, collaborating with fellow team members, and proactively meeting the needs of the community.
We are eager to connect with individuals who embody the customer-centric and compassionate qualities we seek in our team.
KEY RESPONSIBILITIES:
- Build and maintain customer relationships, ensuring timely follow-ups.
- Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing.
- Implement a customer-focused, needs-based review process to inform clients about their insurance choices.
- Utilize effective communication skills to meet customer needs while fostering business growth.
REQUIREMENTS:
- Strong commitment to customer service excellence.
- Able to relate effectively to clients, providing answers and anticipating their needs.
- Outstanding communication skills for assisting customers and collaborating with team members.
- Proactive approach to problem-solving.
ADDITIONAL BENEFITS:
- Base salary complemented by commission/bonus structure.
- Potential for career advancement within the office.
- Paid time off for vacations and personal/sick days.
- Valuable experience for career development.
- Family-oriented workplace environment.
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