Client Relations Associate

2 weeks ago


Youngsville, North Carolina, United States Youngsville ABC Board Full time
Job Overview

Position Title: Customer Experience Specialist

Salary: $15 per hour

FLSA Status: Non-Exempt

Pay Grade: GN 06

Compensation Range: $15.00 - $23.10 Hourly

Department: Youngsville ABC Board

Position Summary:

An individual in this role is responsible for delivering exceptional customer service and executing retail operations for the local liquor stores. This position is designed for a maximum average of 30 hours per week.

Key Responsibilities:

  • Deliver friendly, consistent, and positive service to customers, vendors, and colleagues.
  • Conduct accurate cashier duties, including processing sales transactions and handling cash.
  • Verify customer identification as mandated by state regulations and report any discrepancies to management.
  • Adhere to all organizational policies and procedures established by Youngsville ABC.
  • Restock shelves and ensure the sales area is well-presented with merchandise.
  • Conduct regular inventory checks of stock.
  • Assist customers in selecting products, providing guidance on quantities for special events, and facilitating carry-out services.
  • Offer detailed product information and recommendations to enhance customer experience.
  • Receive and organize deliveries from suppliers.
  • Prepare orders for mixed beverage customers for pickup or delivery.
  • Maintain cleanliness and organization in the retail space, storage areas, and employee facilities.
  • Perform additional duties as assigned.

Work Environment:

This role may require working in various settings, including retail stores and warehouses, and may involve occasional travel using a personal vehicle. The ability to lift up to 50 pounds is necessary.

Qualifications:

  • High school diploma or GED is required.
  • Must be at least eighteen (18) years old.
  • Basic mathematical skills, including addition, subtraction, multiplication, and division.
  • Experience with cash register operations and cash handling.
  • Familiarity with personal computers.
  • Prior experience in retail sales, preferably in liquor sales.
  • Knowledge of various liquor brands and their common uses.

Additional Information:

This is a part-time, temporary, and/or seasonal position with no guaranteed minimum hours. The nature of this role is transient.

Disclaimer: This job description is not an employment contract. Management reserves the right to modify this job description at any time without prior notice.



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