Lead Aluminum Technical Service Representative
4 weeks ago
Novelis North America HQ is seeking a highly skilled and experienced Lead Aluminum Technical Service Representative to join our team. As a key member of our Quality and Technical Services team, you will be responsible for providing technical leadership and direction to our organization, ensuring that our customers receive exceptional service and support.
Key Responsibilities:
- Provide technical guidance and support to customers, production facilities, and tolling service centers on aluminum product quality and performance.
- Conduct quality surveillance, problem-solving, and root cause analysis to identify and resolve customer complaints and product quality issues.
- Develop and implement process improvements to enhance customer satisfaction and product quality.
- Collaborate with cross-functional teams to ensure effective communication and coordination of technical services.
- Provide training and development opportunities to peers and colleagues to enhance their technical skills and knowledge.
Requirements:
- Bachelor's or Master's degree in engineering, business, or a related field, or equivalent experience.
- Minimum 5-10 years of experience in a large complex manufacturing environment, preferably in the aluminum industry.
- Strong analytical and problem-solving skills, with the ability to communicate complex technical information to non-technical stakeholders.
- Excellent leadership and interpersonal skills, with the ability to work effectively in a matrix organization.
- Ability to travel up to 80% as required.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and collaborative work environment.
- The chance to work with a leading company in the aluminum industry.
Novelis is an equal opportunities employer and welcomes applications from diverse candidates.
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