Customer Service Representative

7 days ago


Warren, Ohio, United States Robert Donahue - State Farm Agent Full time

Job Title: Customer Service Representative - Insurance Industry Professional

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Location:

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About the Role: Robert Donahue - State Farm Agent is seeking a highly motivated and customer-focused professional to join their team as a Receptionist - State Farm Agent Team Member. In this role, you will be responsible for providing exceptional customer service, establishing relationships with clients, and working closely with the agent to identify opportunities for growth and success.

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About Us: Robert Donahue - State Farm Agent is a dynamic and rapidly growing insurance agency dedicated to delivering unparalleled customer experiences. Our team is passionate about helping individuals and families achieve their financial goals through personalized insurance solutions.

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About You: We are looking for an individual who is self-motivated, detail-oriented, and possesses excellent communication skills. As a Receptionist - State Farm Agent Team Member, you will have the opportunity to develop your skills in customer service, problem-solving, and teamwork while contributing to the success of our agency.

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Key Responsibilities:

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  • Customer Service: Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.">
  • Relationship Building: Establish and maintain strong relationships with customers, identifying their needs and preferences to deliver personalized insurance solutions.">
  • Team Collaboration: Work closely with the agent and other team members to identify opportunities for growth and success, supporting local community events and managing website and social media content.">
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Requirements:

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  • Communication Skills: Excellent written, verbal, and listening skills, with the ability to effectively communicate with customers and colleagues.">
  • Problem-Solving: Proactive approach to problem-solving, with the ability to think critically and make sound decisions.">
  • Detail-Oriented: Strong attention to detail, with the ability to accurately process customer information and manage multiple tasks simultaneously.">
  • Team Player: Ability to work collaboratively with the team to achieve shared goals and objectives.">
  • Licenses: Property and Casualty license (must be able to obtain), Life and Health license (must be able to obtain).">
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Benefits:

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  • Competitive Salary: $40,000 - $60,000 per year, depending on experience.">
  • Commission/Bonus Structure: Opportunities for commission and bonus earnings based on performance.">
  • Paid Time Off: Vacation and personal/sick days, ensuring work-life balance.">
  • Valuable Experience: Opportunity to gain valuable experience in customer service, sales, and teamwork.">
  • Growth Potential: Opportunities for advancement within the agency, with a focus on career development and growth.">
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About the Agency: Robert Donahue - State Farm Agent is an independent contractor agency, not affiliated with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.

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Contact Information: For more information about this opportunity, please visit our website or contact us directly.



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