Dedicated Customer Service Representative
2 weeks ago
Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 90 years is currently seeking a Dedicated Customer Service Representative for our Corporate Office in Warren, MI. This client relations role is a critical position to maintain customer perception of our organization. Our representatives are provided with in depth training to provide continuous skill and internal career enhancement based on performance and work ethic.
Job Details & Responsibilities:
Being the single point of contact to manage major corporate accounts
Reporting on service issues, problem areas, resource issues, etc.
Assisting with implementing corrective actions
Establishing professional rapport with each customer
The ideal candidate will possess the following:
2-3 years of LTL Customer Service experience
Strong leadership qualities
Excellent written and verbal communication skills
Associates Degree in a business related field is preferred, but is not required
Excellent attendance and the ability to work the same shift each day
Problem solving ability
Strong attention to detail and sense of urgency
Ability to maintain a professional demeanor
Experience with Microsoft office (Outlook), and willingness to learn company specific systems
Upbeat personality/positive outlook
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