IT Service Associate

4 weeks ago


New York, New York, United States CNB Bank ErieBank Holiday Financial Services Full time
Job Summary

CNB Bank is seeking a highly motivated and detail-oriented IT Service Associate to join our team. As an IT Service Associate, you will be responsible for ensuring the proper operation of computer systems and resolving end-user issues in a timely and effective manner.

Key Responsibilities
  • Respond to and resolve incoming requests to the service desk via telephone, web portal, email, and chat.
  • Evaluate documented resolutions for trends and opportunities to prevent repeated problems.
  • Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other critically important systems.
  • Prioritize and bring up incidents with accurate documentation to suitable senior technicians, when required.
Requirements
  • College degree or sophisticated education in the field of computer science, management of information systems, or related field.
  • Or 2+ years relevant customer service experience.
  • Ability to read, comprehend, and interpret documents.
  • Possesses professional communication and interpersonal skills to write and speak optimally both one-on-one and before groups.
Benefits
  • Medical, Dental, Vision & Life Insurance
  • 401K with company match and profit-sharing program
  • Paid Time Off & Recognized Holidays
  • Leave policies
  • Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
  • Employee Assistance Program
  • Employee Health & Wellness Program
  • Special Loan and Deposit Rates
  • Gradifi Student Loan Paydown Plan
  • Rewards & Recognition Programs

CNB Bank is an equal opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status.



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