Charter Service Coordinator

1 month ago


New York, New York, United States MGM Resorts International Full time

Experience the Excitement of MGM Resorts International

MGM Resorts International is a world-renowned entertainment and hospitality company that offers a unique and dynamic work environment. As a Charter Service Coordinator, you will play a critical role in ensuring the smooth operation of our flight and hotel reservations, providing exceptional guest experiences, and collaborating with various departments to achieve the highest level of service.

Key Responsibilities:

  • Process and confirm reservation submissions from outside representatives and branch sources for flights, hotels, and special requests.
  • Complete tour rooming lists, flight seating, and manifests using Excel, and prepare welcome packets for arriving and departing groups.
  • Work closely with internal departments such as Front Desk, Group Desk, Front Service, VIP, Player Development, and Customer Care, as well as external partners like ground handling services, ground transportation services, and airlines.
  • Assist external and internal guests with requested information and resolve any guest issues, including damage/lost luggage, service recovery, flight issues, etc.

Requirements:

  • High School diploma or GED
  • One year of customer service experience
  • Ability to work various shifts, including weekends and holidays

Preferred Qualifications:

  • Knowledge of computer software, including Outlook, MS Word, Excel, and PowerPoint, as well as office equipment and administrative skills.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate in English, both written and verbal.
  • Ability to multi-task and work well in a fast-paced, team-oriented environment.
  • Excellent organizational skills, with the ability to function effectively under time constraints and within established deadlines.

Benefits:

  • Wellness incentive programs to promote physical and mental well-being
  • Access to company hotel, food and beverage, retail, and entertainment discounts, as well as discounts with company partners on travel, electronics, online shopping, and more
  • Free meals in our employee dining room
  • Free parking on shift
  • Professional and personal development opportunities, including programs and networking events, as well as volunteer opportunities in the community


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