Guest Services Associate

2 days ago


Dallas, Texas, United States House of Blues Full time
About Us

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our company is dedicated to creating unforgettable experiences for our fans, and we're looking for talented individuals to join our team.

Job Summary

We're seeking a highly motivated and customer-focused Guest Services Associate to join our team at The Echo Lounge and Music Hall. As a key member of our team, you will be responsible for providing exceptional service to our VIP clients, ensuring their experience is nothing short of exceptional.

Key Responsibilities
  • Be present at every show to upsell available VIP inventory to concert patrons.
  • Serve as a resource of information for VIP clients regarding their experience within the House of Blues venue.
  • Provide assistance for VIP clients regarding the timing of their arrival and concert times.
  • Give proper recognition to Foundation Members, Live Nation Executives and VIP clients to instill appreciation for their membership and patronage.
  • Coordinate operations on night of shows with Ops Director, servers and security.
  • Build strong relationships with Foundation Room members and VIP clients and have the ability to anticipate their needs.
  • Give constant observation of Opera Boxes and reserved stools to ensure guests are receiving highly personal service at all times.
  • Maintain articulate vocabulary with the ability to adapt and socialize with current audience.
  • Maintain exemplary and professional grooming standards.
  • Required to occasionally work Special Events that are scheduled throughout the venue.
Requirements
  • High School Diploma or equivalent.
  • Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving.
  • Experience in selling to high-end, VIP clients.
  • Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills.
  • Ability to diffuse possibly volatile situations with tact and diplomacy.
  • Must have a flexible schedule.
  • Must be able to work in multi-venues.
What We Offer

We offer a dynamic and inclusive work environment, with opportunities for growth and development. Our team is passionate about delivering exceptional experiences for our fans, and we're looking for like-minded individuals to join us.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide a work environment that is free from discrimination and harassment.



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