Parking and Guest Services Supervisor

2 months ago


Dallas, Texas, United States ABM Industries Full time
About the Role

We are seeking a skilled and experienced Valet Operations Lead to join our team at ABM Industries. As a Valet Operations Lead, you will be responsible for providing exceptional guest services, ensuring the smooth operation of our parking facilities, and leading a team of valet attendants.

Key Responsibilities
  • Guest Services: Provide professional, courteous, and compassionate guest services, ensuring a positive experience for all visitors.
  • Traffic Flow Management: Coordinate traffic flow to minimize congestion and ensure efficient parking and retrieval of vehicles.
  • Team Leadership: Lead and manage a team of valet attendants, providing guidance, support, and training to ensure excellent service delivery.
  • Communication: Communicate effectively with guests, team members, and management to ensure seamless operations and resolve any issues that may arise.
  • Safety and Security: Monitor and maintain a safe and secure parking environment, adhering to all relevant laws, regulations, and company policies.
  • Revenue Management: Accurately tally and split the tip pool, receive and receipt various valet payments, and reconcile daily revenue.
  • Vehicle Operations: Operate, park, and retrieve vehicles in a safe and efficient manner, adhering to all traffic laws and company policies.
Requirements
  • Experience: 1+ year of experience in a leadership role, preferably in a parking or guest services environment.
  • Education: High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Skills: Excellent communication and leadership skills, ability to work in a fast-paced environment, and proficiency in basic math and cash handling.
About ABM Industries

ABM Industries is a leading provider of facility services and solutions, committed to delivering exceptional service and support to our clients. As a Valet Operations Lead with ABM, you will be part of a dynamic team that values innovation, customer satisfaction, and employee development.



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