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Customer Service Representative

2 months ago

Londonderry, New Hampshire, United States NGP Management Full time
About the Role

We are seeking a highly motivated and customer-focused Team Member to join our NGP Management team at Dunkin' Donuts. As a Team Member, you will be responsible for providing exceptional customer service, operating restaurant equipment, and maintaining a clean and safe work environment.

Key Responsibilities
  • Customer Service: Provide great guest service to every customer, resolve guest issues effectively, and maintain a positive attitude in a fast-paced environment.
  • Food and Beverage Preparation: Operate restaurant equipment, prepare food and beverages to Dunkin' Donuts standards, and maintain a clean and organized workspace.
  • Cash Handling and Operations: Handle POS transactions and payments with accuracy, maintain cash handling procedures, and ensure a smooth operation of the store.
  • Teamwork and Communication: Work well with others, communicate effectively, and maintain a positive and respectful attitude towards colleagues and guests.
Requirements
  • Basic Computer Skills: Ability to effectively communicate with guests, basic computer skills, and capable of counting money and making change.
  • Physical Demands: Able to operate restaurant equipment, lift up to 25 pounds, and stand for long periods of time.
  • Availability: Availability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
About NGP Management

NGP Management is a franchisee network of Dunkin' Donuts, operating 118 locations throughout Maine, Massachusetts, New Hampshire, and Vermont. We are committed to providing exceptional customer service, promoting from within, and offering opportunities for growth and development.