Customer Service Representative

2 weeks ago


Londonderry, New Hampshire, United States Liberty Full time
Customer Service Representative

Liberty is seeking a highly skilled Customer Service Representative to join our team in Londonderry, New Hampshire and Massena, NY. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, responding to their inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Provide professional and prompt service to customers via phone, email, and in-person
  • Respond to customer inquiries and resolve issues related to emergency calls, service connects/disconnects, new service installations, rates, billing, and payment inquiries
  • Act as a liaison between customers, field personnel, and office staff to ensure seamless communication and issue resolution
  • Identify and resolve complex meter and billing issues, and provide information on company products and programs offered
  • Work collaboratively with internal teams to ensure customer satisfaction and resolve issues in a timely manner
Requirements:
  • High School Diploma or GED required; Associate Degree preferred
  • Two years' experience in a customer service environment handling incoming/outgoing calls required
  • Knowledge of computer systems and Microsoft Office (Excel & Word) required; experience with accounting or billing software a plus
  • Flexible with working shifts and additional hours when required; travel to various company locations and driver's license required
  • Excellent written and verbal communication skills; ability to effectively communicate with customers in a fast-paced environment
  • Ability to set priorities, plan, and coordinate work activities to accomplish work objectives
What We Offer:
  • Competitive hourly rate: $17.94 (NY)
  • Company-funded pension program
  • 401k with company match
  • Full insurance benefits (health, dental, vision, life)
  • Collaborative environment with a genuine flexible working policy
  • Share purchase/match plan
  • Defined Contribution savings plan
  • Top Talent Program
  • Volunteer paid days off
  • Employee Assistance Program
  • Achievement fund

Liberty is an equal opportunity employer and values diversity, equity, and inclusion in the workplace. We are committed to creating a safe, healthy, and respectful environment for all employees. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.



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