Customer Service Representative
2 weeks ago
Liberty is seeking a highly skilled Customer Service Representative to join our team in Londonderry, New Hampshire and Massena, NY. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, responding to their inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:- Provide professional and prompt service to customers via phone, email, and in-person
- Respond to customer inquiries and resolve issues related to emergency calls, service connects/disconnects, new service installations, rates, billing, and payment inquiries
- Act as a liaison between customers, field personnel, and office staff to ensure seamless communication and issue resolution
- Identify and resolve complex meter and billing issues, and provide information on company products and programs offered
- Work collaboratively with internal teams to ensure customer satisfaction and resolve issues in a timely manner
- High School Diploma or GED required; Associate Degree preferred
- Two years' experience in a customer service environment handling incoming/outgoing calls required
- Knowledge of computer systems and Microsoft Office (Excel & Word) required; experience with accounting or billing software a plus
- Flexible with working shifts and additional hours when required; travel to various company locations and driver's license required
- Excellent written and verbal communication skills; ability to effectively communicate with customers in a fast-paced environment
- Ability to set priorities, plan, and coordinate work activities to accomplish work objectives
- Competitive hourly rate: $17.94 (NY)
- Company-funded pension program
- 401k with company match
- Full insurance benefits (health, dental, vision, life)
- Collaborative environment with a genuine flexible working policy
- Share purchase/match plan
- Defined Contribution savings plan
- Top Talent Program
- Volunteer paid days off
- Employee Assistance Program
- Achievement fund
Liberty is an equal opportunity employer and values diversity, equity, and inclusion in the workplace. We are committed to creating a safe, healthy, and respectful environment for all employees. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.
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