Customer Service Representative

2 weeks ago

Londonderry, New Hampshire, United States Prime Source Foods Full time
Customer Service Representative - Cantonese/Mandarin

Prime Source Foods is seeking a dynamic and customer-oriented Bilingual English/Mandarin/Cantonese Customer Service Representative to provide exceptional service and support to our clients. The ideal candidate will be instrumental in catering to our diverse customer base, with a focus on center-of-the-plate products.

  • Answer and field inbound phone calls, following up with each call until a Sales Representative receives it.
  • Take orders from existing customers, including keying orders into order entry from sales notes or by phone from the customer.
  • Provide pricing to customers from Sales prepared sheets.
  • Assist sales Representatives in making new sheets.
  • Track delivery shortages to assigned accounts on a spreadsheet, including communicating with a Sales Representative to ensure the Representative contacts customers before delivery.
  • Perform account maintenance by processing account information such as address changes and statement requests.
  • Process returns from previous deliveries by referring them to the respective Sales Representative and following other department policies and procedures.
  • Handle customer complaints appropriately, including carefully listening to customer complaints with respect and professionalism and knowing when to forward customer complaints to the Sales Department.
  • Report working punctually and regularly as scheduled.
  • Build and maintain positive relations with coworkers.
  • Maintain a professional, positive, and friendly attitude in a busy environment.
Work Environment and Physical Requirements
  • Must be fluent in both English, Cantonese, and or Mandarin; must read, write, and speak.
  • Must be able to be physically onsite (Londonderry, NH).
  • Must be authorized to work in the U.S. as we are unable to sponsor or take over sponsorship.
  • Must be flexible and able to work 8:30 - 5 Sun-Thurs or Mon - Friday.
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift to 15 pounds at times.
  • Frequent use of a keyboard, mouse, multiple monitors, and other standard office equipment.
Preferred Qualifications/Skills
  • Excellent customer service skills, including proper phone etiquette, ability to identify customer needs, passion for excellence in treating and caring for customers, practice listening skills, and handling complex customer complaints.
  • Strong keyboard skills with familiarity with Windows-based computers, including knowledge of Open Office and building and maintaining spreadsheets.
  • Strong organizational skills with the ability to multi-task and independently manage multiple work tasks in a fast-paced environment.
  • Team player, proactive, detail-oriented, and focused on results.
  • Ability to maintain a professional, positive, and friendly attitude in a busy environment.

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