Desktop Support Specialist

3 weeks ago


Geneva, Ohio, United States F2Onsite Full time
About the Role

We are seeking a skilled Desktop Support Specialist to join our team in Geneva, NY. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.

The ideal candidate will have at least 3 years of experience in end-user support and troubleshooting, with a strong background in repairing various technology products commonly found in an end-user computing environment.

This is a full-time position, Monday-Friday, 8am-5pm, with a salary range of $23-25 per hour based on experience. We offer a competitive compensation package and opportunities for professional growth and development.

Key Responsibilities:

  • Conduct basic to moderately complex troubleshooting and repairs on PCs, desktops, laptops, tablets, and printers.
  • Provide exceptional customer service and support to client-identified VIPs.
  • Handle change management requests, including installing new PC equipment and providing desk-side support.
  • Perform Install/Move/Add or Change (IMAC) activities.
  • Execute all assigned desk-side support tasks.
  • Maintain exceptional technical and professional service skills.
  • Achieve customer service satisfaction levels and meet operational metrics.
  • Communicate proactively with end-users and service desk personnel about arrival times, repair estimates, and repair status.
  • Adhere to all documented service operations policies and procedures.


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