Senior Student Accounts Professional, Payment Operations

3 weeks ago


Ashburn, Virginia, United States The George Washington University Full time
Job Summary

The George Washington University is seeking a highly skilled Senior Student Accounts Associate to join its Finance Division. This experienced professional will provide exceptional customer service to students and parents by analyzing data and answering questions about account information.

About the Role

In this key position, you will be responsible for processing student payments in various formats, including wire transfers, ACH payments, electronic checks, and paper checks. You will also administer the Tuition Remission Benefit, analyzing benefits and communicating with GWU's and MFAs Benefits Department.

Main Responsibilities
  • Analyze data to answer complex questions about account information and provide timely responses to customers.
  • Process student payments in multiple formats, including wire transfers, ACH payments, electronic checks, and paper checks.
  • Administer the Tuition Remission Benefit, including analysis, benefit assessment, and communication with relevant departments.
  • Work closely with the Office of Student Financial Assistance to apply scholarships and grants to student accounts.
  • Process Third Party Contract wire payments and assist with credit card authorizations.
Requirements

To be successful in this role, you will require:

  • A Bachelor's degree in an appropriate area of specialization.
  • Experience in accounting or bookkeeping, particularly in accounts receivable, with a high volume of customer accounts or invoices.
  • Payment processing experience (checks, wires, credit cards, etc.).
  • Demonstrated analytical skills, with experience in account analysis or analytical assignments.
  • Working knowledge of Ellucian Banner and/or Oracle ERP systems/environments is preferred.
Benefits

The George Washington University offers a comprehensive benefits package, including medical, dental, vision, life, and disability insurance, time off, leave, retirement savings, tuition benefits, and well-being programs.

Location and Work Schedule

This full-time position is based in Ashburn, Virginia, with a standard Monday to Friday schedule of 8:30 AM to 5:30 PM.

Please note that telecommuting is permitted, but onsite work may be required at times.



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