System Technician I
3 weeks ago
At Embed, we're passionate about delivering exceptional guest experiences through our innovative software solutions platform. As a System Technician I, you'll play a crucial role in building, configuring, and testing our systems to ensure seamless operations.
Key Responsibilities- Assemble and configure hardware components and sub-assemblies according to assembly instructions and procedures.
- Configure and troubleshoot Embed's supported hardware and software to ensure optimal performance.
- Partner with the Installation and Project Manager/Coordinator to prioritize system builds and adapt to changing priorities.
- Document system build assembly instructions and procedures as needed.
- Configure system builds with proprietary and non-proprietary software and services.
- Maintain up-to-date awareness of the latest hardware and software applications and share ideas to improve performance, reliability, and functionality.
- Contribute to special projects for continuous improvement of installation processes, installation guides, and system build checklists and tasks.
- Partner with Installation, Training, and Support team members to create and update technical procedures and knowledge base articles.
- Develop customer relationships through direct interaction via email, phone, and Support Ticketing Systems.
- Troubleshoot and resolve technical issues with computer systems, including diagnosing problems and explaining complex technical information to clients or team members.
- 2-4 years' experience working in a fast-paced corporate environment.
- Associate degree in Computer Science or equivalent education/work experience.
- Foundational ability in prioritizing and balancing time among multiple activities.
- Foundational level in troubleshooting, problem-solving, and critical thinking skills.
- Foundational level in understanding and working with Windows OS, SQL, networking, TCP/IP,.NET, and PCI Compliancy requirements.
- Highly organized with a meticulous attention to detail.
- Continuous improvement mindset and an open mind to new approaches and solutions to enhance the setup process.
- Foundational level in understanding and learning complex technical topics quickly.
- Self-motivated with a passion for IT and the ability to learn and adapt to new technologies.
- Basic level in using software deployment tools.
- Expert level in communicating both written (grammar and punctuation) and verbal.
- PPO Medical coverage with four plan options to choose from based on individual needs.
- PPO Dental & Vision (company paid for employees only).
- Life Insurance, Short & Long-Term Disability (company paid).
- Accident, Critical Illness, and Hospital Confinement.
- 401(k) with generous company match (100% of the 1st 3% employee contribution and 50% on the next 2% of employee contribution).
- Paid time off to include vacation, sick, holidays, and birthday.
- Free parking lot and access to on-site fitness center.
- Robust Learning Management System for employee growth and development.
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