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Account Manager
2 months ago
iD Commerce + Logistics is a leading business process outsourcer, specializing in product fulfillment, promotional fulfillment, and enterprise solutions. As a trusted partner for Fortune 500 companies, government agencies, and other leading organizations, we offer a comprehensive solution suite designed to execute each aspect of your business and effectively integrate all operational channels for maximum return and efficiency.
By joining our team, you have the exciting opportunity to become part of a growing company that has received numerous awards, including:
- Named one of Chicago Tribune's Top Workplaces
- Named a 101 Best and Brightest Company to Work For in Chicago (2011 & 2012) by the National Association for Business Resources
- Selected for the Best of Wood Dale Award in the Fulfillment Services category by the US Commerce Association
- Named as one of the Best Places to Work in Illinois by The Daily Herald Business Ledger
We take our talent management personally, so we're looking to add another Account Executive to our already dynamic Client Services Team. The Account Executive is the primary liaison between our corporate clients and our operations. The Account Executive is the person executing the clients' strategy, managing the relationship, and offering value-added solutions.
Key Responsibilities- Interact and communicate daily with clients and various levels of management
- Develop new client relationships and strengthen existing relationships
- Continually grow existing client relationships by offering clients value-added solutions that meet their business needs
- Develop problem-solving and process-improvement strategies to increase efficiency and profitability
- Lead client and internal meetings, including Quarterly Business Review and Quarterly Internal Presentations
- Effectively communicate details of direct marketing (or customer service) programs to sales, operations, IT, and other departments tasked with the successful delivery of these programs
- Work with operations and other departments to outline work plans and assign duties, responsibilities, and scope of authority
- Work with operations to ensure successful delivery of all programs/campaigns
- Prepare project reports for management, clients, or others
- Provide monthly forecasts projections
- Bachelor's Degree Required
- Experience managing client relationships
- Excellent written & oral communication and presentation skills
- Excellent project/program management skills
- High level of proficiency in MS Office Suite
- Ability to multitask and thrive in a fast-paced, high-pressure environment
