Network Infrastructure Specialist
7 days ago
Job Summary
The Network Administrator is responsible for ensuring the reliability, security, and performance of the company's network infrastructure. This includes provisioning, configuring, and maintaining network hardware, firmware, and related applications.
This role requires proactive monitoring of the network and server infrastructure, as well as responding to alerts and handling tickets/requests to resolve issues in accordance with Service Level Agreements (SLAs).
The successful candidate will contribute to the ongoing growth, upgrade, and improvement of the IT department, participating in after-hours support and performing maintenance tasks at times that minimize impact on customers and employees.
Key Responsibilities
- Install, upgrade, and support network hardware, firmware, and related applications
- Troubleshoot and resolve hardware, connectivity, and software issues
- Implement and maintain security measures, including firewall policies and intrusion detection systems
- Provide tier 2 and 3+ support on system issues
- Act as backup support for other administrators
- Communicate technical information to a wide range of end-users
- Research and propose initiatives for continual IT improvement
- Assist with managing Microsoft 365 and Entra ID
- Manage users, groups, and group policy in Active Directory
- Maintain and monitor phone systems (Teams, SBC)
- Manage and validate hardware configuration backups
- Monitor data center performance and availability
- Develop and maintain network hardware configuration and specification standards
- Create and update documentation of processes, procedures, and policies
- Participate in after-hours support
Requirements
- Proven experience as a Network Administrator or in a similar role
- 2+ years of hands-on experience installing and supporting enterprise networks
- Proficiency in network protocols, services, and standards (e.g., TCP/IP, DNS, DHCP, VPN)
- Experience with network diagnostic, monitoring, and analysis tools
- Flexibility to perform maintenance cycles outside of normal business hours
- Excellent communication and documentation skills
- Strong customer service skills; able to translate business needs into solutions
Preferred Qualifications
- Relevant certifications such as CompTIA Network+, Cisco CCNA, or Microsoft MCSE
- Degree in an Information Technology related field or equivalent experience
- 4+ years of network administration experience
- Experience with Fortinet hardware, MFA, SD-WAN, RADIUS, ZTNA, Windows Server, SQL databases, Linux, and patch management
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