Bilingual Customer Support Specialist

1 week ago


Harrisonburg, Virginia, United States IXL Learning Full time

About the Role
IXL Learning, a leader in personalized educational solutions, is on the lookout for a motivated and detail-oriented individual to become part of our Membership Sales team. This position is ideal for someone who is enthusiastic about customer engagement and has a knack for handling inquiries effectively. As a Bilingual Associate Membership Specialist, you will leverage your fluency in English and Spanish to assist our diverse clientele with their needs.

Key Responsibilities
In this full-time entry-level role, you will:

  • Deliver outstanding service and support to potential customers in both English and Spanish.
  • Assist with sales-related tasks, including responding to inbound queries about products and pricing, while documenting customer interactions in our CRM system.
  • Communicate essential product features and advantages to customers through various channels, including phone and email.
  • Process customer transactions securely and efficiently.
  • Facilitate customer transitions to technical or support teams as necessary.
  • Complete assigned projects in a timely and effective manner.

Qualifications
We are seeking candidates who possess:

  • A Bachelor’s Degree.
  • Proficiency in both English and Spanish, with strong verbal and written communication skills.
  • Some background in customer service, educational technology, or related fields is preferred.
  • A positive, energetic attitude and the ability to work independently as well as collaboratively.
  • Exceptional organizational skills and attention to detail.
  • Strong critical thinking and problem-solving abilities.

About IXL Learning
As the largest EdTech company in the United States, IXL Learning serves millions of learners through a wide array of innovative products. Our mission is to create impactful educational tools that benefit both learners and educators. We pride ourselves on fostering a culture of collaboration, respect, and inclusivity, ensuring that every team member can thrive and contribute to our shared goals.

At IXL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer.



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